This article provides a complete, practical walkthrough of the Telegram Mondaycom Automate Triggered n8n agent. It connects HTTP Request, Webhook across approximately 1 node(s). Expect a Intermediate setup in 15-45 minutes. One‑time purchase: €29.

What This Agent Does

This agent orchestrates a reliable automation between HTTP Request, Webhook, handling triggers, data enrichment, and delivery with guardrails for errors and rate limits.

It streamlines multi‑step processes that would otherwise require manual exports, spreadsheet cleanup, and repeated API requests. By centralizing logic in n8n, it reduces context switching, lowers error rates, and ensures consistent results across teams.

Typical outcomes include faster lead handoffs, automated notifications, accurate data synchronization, and better visibility via execution logs and optional Slack/Email alerts.

How It Works

The workflow uses standard n8n building blocks like Webhook or Schedule triggers, HTTP Request for API calls, and control nodes (IF, Merge, Set) to validate inputs, branch on conditions, and format outputs. Retries and timeouts improve resilience, while credentials keep secrets safe.

Third‑Party Integrations

• HTTP Request
• Webhook

Import and Use in n8n

1. Open n8n and create a new workflow or collection.
2. Choose Import from File or Paste JSON.
3. Paste the JSON below, then click Import.
4. Show n8n JSON

   Title:  
   Automating Telegram Support Requests with n8n, Freshdesk, and Monday.com
   
   Meta Description:  
   Learn how to automate Telegram-based customer support by integrating Freshdesk and Monday.com using n8n. Enhance response time and workflow efficiency with this no-code solution.
   
   Keywords:  
   n8n automation, Telegram bot workflow, Freshdesk integration, Monday.com task management, Telegram support automation, customer support automation, no-code tools, n8n workflow example
   
   Third-Party APIs Used:
   
   1. Telegram API
   2. Freshdesk API
   3. Monday.com API
   
   Article:
   
   In today’s digital landscape, businesses rely on automation to streamline customer support and task management. Whether you’re handling refund requests or processing customer complaints, deploying a seamless helpdesk and ticketing solution is crucial. In this article, we’ll explore a concise, intelligent automation built using n8n—a powerful, no-code workflow automation tool.
   
   This particular n8n workflow demonstrates how to capture user messages from Telegram, identify the nature of the request, respond appropriately, and log those messages in Freshdesk and Monday.com. This setup saves time, reduces manual input, and ensures your customer queries are organized and acted upon efficiently.
   
   Overview of the Workflow
   
   The n8n workflow starts with a Telegram Trigger node that listens for incoming messages from users. Once a message is received, the workflow evaluates the content to determine if it’s a refund request or a general complaint. Based on the evaluation, the message is routed accordingly to Freshdesk and then sent to specific boards in Monday.com. Additionally, a contextual reply is sent to the user over Telegram to confirm receipt of their request.
   
   Here’s how it works in more detail:
   
   1. Telegram Trigger – Listening to Users  
   The Telegram Trigger node is configured to watch incoming messages. This serves as the entry point to the automation, allowing any message sent by a user to initiate the workflow.
   
   2. Conditional Filter – Identifying Refund Requests  
   An “IF” node checks whether the message contains the word “refund.” This logical condition determines the rest of the workflow route:
   - If the message contains “refund,” it is treated as a refund request.
   - If it doesn’t contain “refund,” it’s categorized as a different type of complaint.
   
   3. Creating a Ticket in Freshdesk  
   Depending on the request type:
   - Refund requests are sent to Freshdesk with a "refund" tag and the original message as the subject.
   - Other complaints are sent with a "complaint" tag.
   
   Freshdesk acts as the central helpdesk for logging the issues, tracking ticket statuses, and ensuring your support team has the right insights into recurring problems.
   
   4. Responding on Telegram  
   After the ticket is created in Freshdesk, the workflow returns to Telegram to send a contextual message:
   - Refund-related messages receive a thank-you confirmation, acknowledging the refund request.
   - Other complaints get a different message reassuring users that their feedback will be reviewed.
   
   These responses help maintain a professional and prompt communication standard.
   
   5. Sending to Monday.com for Task Tracking  
   Each request is also logged in Monday.com—your visual project management platform. The workflow creates new items on designated boards:
   - Refund requests are sent to the “new_group”.
   - Complaints are logged under the “topics” group.
   
   This ensures your internal support and product teams can visually track user issues, improve workflows, and assign follow-ups more efficiently.
   
   Benefits of This Integration
   
   - Enhanced Customer Experience  
   Automated, timely Telegram replies make users feel heard and reduce ambiguity about where their request stands.
   
   - Centralized Ticketing with Freshdesk  
   By tagging and categorizing issues, the support team can evaluate concerns and prioritize them accordingly.
   
   - Transparent Workflow via Monday.com  
   By pushing tickets into project management boards, you empower teams to act on tasks visually and collaboratively.
   
   - No-Code Flexibility with n8n  
   This setup doesn’t require writing a single line of code. It’s fully modular, so you can customize the trigger words, response messages, tags, and board names to suit your business needs.
   
   Improving and Scaling the Workflow
   
   This automation is straightforward but extensible. You could:
   - Add sentiment analysis to classify messages by emotion.
   - Set up follow-up timers for unresolved tickets.
   - Trigger Slack or email notifications to relevant departments for urgent cases.
   - Include message parsing for extracting structured data (email, order ID, etc.)
   
   Conclusion
   
   This n8n automation provides a fast, effective way to manage Telegram-based customer interactions by integrating with Freshdesk and Monday.com. Not only does it reduce the operational burden on your support team, but it also ensures a smooth, scalable approach to handling user issues. Automation like this can dramatically improve turnaround time, consistency, and overall customer satisfaction.
   
   Whether you’re running a startup or an established company, incorporating intelligent, no-code workflows is a leap toward operational excellence. With tools like n8n, Freshdesk, Monday.com, and Telegram, the possibilities are only limited by your imagination.
   
   Ready to automate your support process? Start with this workflow and experience the ease of integrated, intelligent automation.

5. Set credentials for each API node (keys, OAuth) in Credentials.
6. Run a test via Execute Workflow. Inspect Run Data, then adjust parameters.
7. Enable the workflow to run on schedule, webhook, or triggers as configured.

Tips: keep secrets in credentials, add retries and timeouts on HTTP nodes, implement error notifications, and paginate large API fetches.

Validation: use IF/Code nodes to sanitize inputs and guard against empty payloads.

Why Automate This with AI Agents

AI‑assisted automations offload repetitive, error‑prone tasks to a predictable workflow. Instead of manual copy‑paste and ad‑hoc scripts, your team gets a governed pipeline with versioned state, auditability, and observable runs.

n8n’s node graph makes data flow transparent while AI‑powered enrichment (classification, extraction, summarization) boosts throughput and consistency. Teams reclaim time, reduce operational costs, and standardize best practices without sacrificing flexibility.

Compared to one‑off integrations, an AI agent is easier to extend: swap APIs, add filters, or bolt on notifications without rewriting everything. You get reliability, control, and a faster path from idea to production.

Best Practices

• Credentials: restrict scopes and rotate tokens regularly.
• Resilience: configure retries, timeouts, and backoff for API nodes.
• Data Quality: validate inputs; normalize fields early to reduce downstream branching.
• Performance: batch records and paginate for large datasets.
• Observability: add failure alerts (Email/Slack) and persistent logs for auditing.
• Security: avoid sensitive data in logs; use environment variables and n8n credentials.

FAQs

Can I swap integrations later? Yes. Replace or add nodes and re‑map fields without rebuilding the whole flow.

How do I monitor failures? Use Execution logs and add notifications on the Error Trigger path.

Does it scale? Use queues, batching, and sub‑workflows to split responsibilities and control load.

Is my data safe? Keep secrets in Credentials, restrict token scopes, and review access logs.