This article provides a complete, practical walkthrough of the Zendesk Github Create Webhook n8n agent. It connects HTTP Request, Webhook across approximately 1 node(s). Expect a Intermediate setup in 15-45 minutes. One‑time purchase: €29.

What This Agent Does

This agent orchestrates a reliable automation between HTTP Request, Webhook, handling triggers, data enrichment, and delivery with guardrails for errors and rate limits.

It streamlines multi‑step processes that would otherwise require manual exports, spreadsheet cleanup, and repeated API requests. By centralizing logic in n8n, it reduces context switching, lowers error rates, and ensures consistent results across teams.

Typical outcomes include faster lead handoffs, automated notifications, accurate data synchronization, and better visibility via execution logs and optional Slack/Email alerts.

How It Works

The workflow uses standard n8n building blocks like Webhook or Schedule triggers, HTTP Request for API calls, and control nodes (IF, Merge, Set) to validate inputs, branch on conditions, and format outputs. Retries and timeouts improve resilience, while credentials keep secrets safe.

Third‑Party Integrations

• HTTP Request
• Webhook

Import and Use in n8n

1. Open n8n and create a new workflow or collection.
2. Choose Import from File or Paste JSON.
3. Paste the JSON below, then click Import.
4. Show n8n JSON

   Title: Automating Zendesk-GitHub Integration with n8n: A Smart Workflow for Issue Management
   
   Meta Description: Learn how to automate the creation and updating of GitHub issues based on Zendesk tickets using an n8n workflow. This guide breaks down a real integration example to streamline support and development collaboration.
   
   Keywords: n8n, workflow automation, Zendesk integration, GitHub automation, automated ticketing, support to development handoff, create GitHub issue from Zendesk, n8n tutorial, customer support automation, issue tracking
   
   Third-party APIs Used:
   
   - Zendesk API (for ticket retrieval and updates)
   - GitHub API (for creating issues and comments)
   
   Article:
   
   Automating Issue Management Between Zendesk and GitHub Using n8n
   
   Organizations that rely on customer feedback via support platforms like Zendesk often face a challenge: how to smoothly transition actionable Zendesk tickets into GitHub issues for the engineering team. Manually copying and pasting ticket content into GitHub slows down support workflows, introduces human error, and diminishes productivity. That's where n8n—an open-source workflow automation tool—comes into play.
   
   In this article, we break down an n8n workflow that automates the creation of GitHub issues for new Zendesk tickets and keeps both platforms in sync. Whether you're working in customer support, product, or engineering, this automation will help your team save time, reduce redundancy, and ensure reliable collaboration between support and development.
   
   Overview of the Workflow
   
   This n8n workflow listens for new tickets in Zendesk via a webhook and determines whether a corresponding GitHub issue already exists. If it does, it adds a comment to the existing GitHub issue. If it doesn’t, it creates a new issue and updates the Zendesk ticket with the GitHub issue number in a custom field. Here's how it works in detail.
   
   1. Webhook Triggers on New Zendesk Ticket
   
   The flow is initiated with the “On new Zendesk ticket” node, which is configured as a webhook. This node listens for HTTP POST requests from Zendesk when a new ticket is created.
   
   2. “Get Ticket” Extracts Ticket Details
   
   Using the Zendesk API, the “Get ticket” node retrieves the full ticket details based on the ticket ID in the incoming webhook payload. This ensures we have access to necessary data like subject lines, descriptions, and custom fields.
   
   3. “Determine” Checks for an Existing GitHub Issue
   
   The "Determine" node, coded as a JavaScript function, examines a predefined Zendesk custom field (with ID 6721726848029) to see if a GitHub Issue Number is already stored. This field acts as a bridge between Zendesk tickets and GitHub issues, confirming if the ticket has been previously synced.
   
   4. “IF” Logic Routes Based on the Presence of an Issue
   
   Based on the output of “Determine,” the IF node makes a decision:
   
   - If a GitHub Issue Number exists (i.e., is not empty), the workflow routes to the “Create comment on existing issue” node.
   - If no GitHub Issue Number is found, it progresses to the “Create issue” node.
   
   5. Two Possible Actions:
   
   → If Issue Exists: “Create comment on existing issue”
   
   This node uses the GitHub API to post a comment on the corresponding GitHub issue. The comment is populated with the content from the Zendesk ticket. This ensures that any follow-up communication or additional context added to a support request is logged directly in GitHub.
   
   → If Issue Doesn’t Exist: “Create issue”
   
   This path creates a brand new GitHub issue in the DemoRepo repository under the owner “John-n8n.” The issue title is taken from the Zendesk ticket’s subject. You can easily modify this setup to set labels or assign developers as part of your team’s workflow.
   
   6. “Update Ticket” Stores GitHub Issue Number Back in Zendesk
   
   Once a new issue is created, its number is retrieved from the GitHub API response and used to update the original Zendesk ticket. The “Update ticket” node sets this number into the custom field called "GitHub Issue Number" (again using field ID 6721726848029).
   
   This feedback loop ensures both systems remain in sync: engineers know where the issue originated from, and support staff can track engineering progress directly in Zendesk.
   
   Key Benefits of This Integration
   
   - Bi-directional Visibility: Support agents and developers see the full lifecycle of an issue across systems.
   - Automation-Driven Efficiency: Reduces the human effort required to duplicate information between two platforms.
   - Easy Extendability: Want to notify teams on Slack or update a Jira ticket too? This n8n flow can be extended easily.
   - Low-Code & Customizable: With its visual workflow builder and optional JavaScript blocks, n8n allows you to configure logic that suits your environment.
   
   Extending the Use Case
   
   This specific implementation uses GitHub as the developer task tracker, but the concept easily extends to Jira, Trello, Asana, or any platform supported by n8n. Similarly, you can enhance the Zendesk webhook to react to ticket updates, not just ticket creations, making the sync even more dynamic.
   
   Conclusion
   
   This n8n workflow elegantly connects your support and engineering teams by automating the transition between Zendesk tickets and GitHub issues. With just a few nodes and a bit of custom logic, your teams can retire manual copy-paste procedures and embrace a smarter way of working.
   
   If your organization relies on cross-functional communication between support and development, building such integrations can massively cut down on operational overhead while increasing transparency.
   
   Looking to build this yourself? Get started with n8n, and try deploying this workflow today. It's free, flexible, and empowers teams to automate nearly any repetitive task across platforms.
   
   —
   
   Start streamlining your support-to-dev pipeline today—no dev ops team required.

5. Set credentials for each API node (keys, OAuth) in Credentials.
6. Run a test via Execute Workflow. Inspect Run Data, then adjust parameters.
7. Enable the workflow to run on schedule, webhook, or triggers as configured.

Tips: keep secrets in credentials, add retries and timeouts on HTTP nodes, implement error notifications, and paginate large API fetches.

Validation: use IF/Code nodes to sanitize inputs and guard against empty payloads.

Why Automate This with AI Agents

AI‑assisted automations offload repetitive, error‑prone tasks to a predictable workflow. Instead of manual copy‑paste and ad‑hoc scripts, your team gets a governed pipeline with versioned state, auditability, and observable runs.

n8n’s node graph makes data flow transparent while AI‑powered enrichment (classification, extraction, summarization) boosts throughput and consistency. Teams reclaim time, reduce operational costs, and standardize best practices without sacrificing flexibility.

Compared to one‑off integrations, an AI agent is easier to extend: swap APIs, add filters, or bolt on notifications without rewriting everything. You get reliability, control, and a faster path from idea to production.

Best Practices

• Credentials: restrict scopes and rotate tokens regularly.
• Resilience: configure retries, timeouts, and backoff for API nodes.
• Data Quality: validate inputs; normalize fields early to reduce downstream branching.
• Performance: batch records and paginate for large datasets.
• Observability: add failure alerts (Email/Slack) and persistent logs for auditing.
• Security: avoid sensitive data in logs; use environment variables and n8n credentials.

FAQs

Can I swap integrations later? Yes. Replace or add nodes and re‑map fields without rebuilding the whole flow.

How do I monitor failures? Use Execution logs and add notifications on the Error Trigger path.

Does it scale? Use queues, batching, and sub‑workflows to split responsibilities and control load.

Is my data safe? Keep secrets in Credentials, restrict token scopes, and review access logs.