This article provides a complete, practical walkthrough of the Zendesk Hubspot Create Scheduled n8n agent. It connects HTTP Request, Webhook across approximately 1 node(s). Expect a Intermediate setup in 15-45 minutes. One‑time purchase: €29.

What This Agent Does

This agent orchestrates a reliable automation between HTTP Request, Webhook, handling triggers, data enrichment, and delivery with guardrails for errors and rate limits.

It streamlines multi‑step processes that would otherwise require manual exports, spreadsheet cleanup, and repeated API requests. By centralizing logic in n8n, it reduces context switching, lowers error rates, and ensures consistent results across teams.

Typical outcomes include faster lead handoffs, automated notifications, accurate data synchronization, and better visibility via execution logs and optional Slack/Email alerts.

How It Works

The workflow uses standard n8n building blocks like Webhook or Schedule triggers, HTTP Request for API calls, and control nodes (IF, Merge, Set) to validate inputs, branch on conditions, and format outputs. Retries and timeouts improve resilience, while credentials keep secrets safe.

Third‑Party Integrations

• HTTP Request
• Webhook

Import and Use in n8n

1. Open n8n and create a new workflow or collection.
2. Choose Import from File or Paste JSON.
3. Paste the JSON below, then click Import.
4. Show n8n JSON

   Title:
   Automating Ticket Synchronization Between Zendesk and HubSpot Using n8n
   
   Meta Description:
   Discover how to automate ticket management between Zendesk and HubSpot using n8n. Learn how this workflow streamlines customer service by syncing tickets, contacts, and updates in real-time.
   
   Keywords:
   n8n, workflow automation, Zendesk integration, HubSpot CRM, customer support automation, ticket synchronization, automated workflows, contact syncing, support automation, integrate Zendesk with HubSpot
   
   Third-Party APIs Used:
   
   - Zendesk API
   - HubSpot API
   
   Article:
   
   Automating Ticket Synchronization Between Zendesk and HubSpot Using n8n
   
   In today’s customer-centric business landscape, support teams are leveraging multiple platforms to manage their relationships and ticket pipelines effectively. Popular tools like Zendesk for support ticketing and HubSpot for CRM are often used in tandem. However, manually syncing data between the two can be a substantial drain on productivity and create room for error.
   
   Enter n8n, a powerful open-source workflow automation tool that enables custom integration between different services using minimal code. In this article, we’ll walk you through an n8n workflow designed to bridge Zendesk and HubSpot, automatically synchronizing support tickets and contact data every 5 minutes.
   
   Workflow Overview
   
   This n8n workflow automates the syncing of updated Zendesk tickets to HubSpot. It checks whether each ticket already exists in HubSpot using a unique external ID. Based on that check, it either updates the existing ticket in HubSpot or creates a new one, along with keeping the contact information up to date.
   
   Key Components of the Workflow:
   
   1. Scheduled Execution
   
   The workflow triggers every 5 minutes using the Cron node titled “Every 5 minutes.” This ensures that any updates or newly created tickets in Zendesk are frequently processed and reflected in HubSpot.
   
   2. Delta Update with Last Execution Timestamp
   
   To avoid redundant data processing, the node “Get last execution timestamp” retrieves the timestamp of the previous successful workflow run. The Zendesk query node then uses this timestamp to fetch only tickets that were updated since the last run.
   
   3. User Data Collection from Zendesk
   
   For each fresh or updated ticket, the system retrieves detailed user data (e.g., name, email, external ID) of the ticket requester via the “Get user data of Ticket requester” node. The subsequent node, “Only keep needed data,” filters and formats the user information required for syncing with HubSpot.
   
   4. Merging Ticket and User Data
   
   The “Add user data” Merge node brings together the ticket data and corresponding user data using requester_id and user ID as keys. This consolidated information is crucial for accurate syncing of both ticket and contact records.
   
   5. Ticket Existence Check
   
   The workflow checks if the ticket already exists in HubSpot by verifying if the Zendesk ticket has an `external_id`. This determines the branching logic:
   
   - If the ticket exists: The “Update existing ticket” HubSpot node updates the existing record in HubSpot using the Zendesk ticket’s external_id, raw subject, and description.
   - If not: The workflow proceeds to create a new contact in HubSpot (if one doesn’t already exist) and then creates a new ticket.
   
   6. Contact Creation or Update in HubSpot
   
   The "Create or update contact" node creates a new HubSpot contact using the extracted email and name. Once created, the external ID (HubSpot's internal vid) is stored back in Zendesk, linking both platforms' data models via the “Update External ID in Zendesk for contact” node. This ensures seamless future matching.
   
   7. New Ticket Creation in HubSpot
   
   The “Create new Ticket” node then uses HubSpot's ticket creation endpoint to generate a new ticket. It's associated with the created or updated contact via the contact ID.
   
   8. Updating Zendesk with HubSpot Ticket Info
   
   To complete the loop, the workflow includes a final step to update the original Zendesk ticket with the newly created HubSpot ticket’s object ID as an external ID. This ensures the Zendesk system maintains a reference to its HubSpot counterpart, streamlining future updates.
   
   9. Persistent Execution Timestamp
   
   Finally, the "Set new last execution timestamp" function node updates the static data store in n8n with the current execution timestamp—marking a clean cutoff for the next run and maintaining a reliable point-in-time delta check.
   
   Why This Workflow Matters
   
   This end-to-end automation significantly reduces manual data entry, minimizes the risk of duplication or mismatch across systems, and ensures that both sales and support teams are aligned with real-time data.
   
   Benefits include:
   
   - Increased agent productivity with fewer manual processes
   - Better customer experience due to faster issue resolution
   - Accurate, consistent data between platforms for reporting and account management
   - Easily scalable and customizable to meet complex business needs
   
   Conclusion
   
   n8n proves once again that robust, enterprise-grade automations don’t have to come with complexity or cost. By connecting Zendesk and HubSpot in an intelligent, interval-driven workflow, businesses can reduce friction between departments and elevate their customer support operations. Whether you're a support manager, CRM administrator, or automation enthusiast, this kind of workflow can transform how your customer ecosystem operates.
   
   Looking to expand the capabilities? Add Slack or email notifications, include error logging via a webhook, or sync other CRM entities like deals, companies, or tasks. The possibilities with n8n—like your customer service performance—are boundless.
   
   Ready to automate? Start building your own powerful workflows with n8n today.

5. Set credentials for each API node (keys, OAuth) in Credentials.
6. Run a test via Execute Workflow. Inspect Run Data, then adjust parameters.
7. Enable the workflow to run on schedule, webhook, or triggers as configured.

Tips: keep secrets in credentials, add retries and timeouts on HTTP nodes, implement error notifications, and paginate large API fetches.

Validation: use IF/Code nodes to sanitize inputs and guard against empty payloads.

Why Automate This with AI Agents

AI‑assisted automations offload repetitive, error‑prone tasks to a predictable workflow. Instead of manual copy‑paste and ad‑hoc scripts, your team gets a governed pipeline with versioned state, auditability, and observable runs.

n8n’s node graph makes data flow transparent while AI‑powered enrichment (classification, extraction, summarization) boosts throughput and consistency. Teams reclaim time, reduce operational costs, and standardize best practices without sacrificing flexibility.

Compared to one‑off integrations, an AI agent is easier to extend: swap APIs, add filters, or bolt on notifications without rewriting everything. You get reliability, control, and a faster path from idea to production.

Best Practices

• Credentials: restrict scopes and rotate tokens regularly.
• Resilience: configure retries, timeouts, and backoff for API nodes.
• Data Quality: validate inputs; normalize fields early to reduce downstream branching.
• Performance: batch records and paginate for large datasets.
• Observability: add failure alerts (Email/Slack) and persistent logs for auditing.
• Security: avoid sensitive data in logs; use environment variables and n8n credentials.

FAQs

Can I swap integrations later? Yes. Replace or add nodes and re‑map fields without rebuilding the whole flow.

How do I monitor failures? Use Execution logs and add notifications on the Error Trigger path.

Does it scale? Use queues, batching, and sub‑workflows to split responsibilities and control load.

Is my data safe? Keep secrets in Credentials, restrict token scopes, and review access logs.