This article provides a complete, practical walkthrough of the Form Googlesheets Automation Triggered n8n agent. It connects HTTP Request, Webhook across approximately 1 node(s). Expect a Intermediate setup in 15-45 minutes. One‑time purchase: €29.

What This Agent Does

This agent orchestrates a reliable automation between HTTP Request, Webhook, handling triggers, data enrichment, and delivery with guardrails for errors and rate limits.

It streamlines multi‑step processes that would otherwise require manual exports, spreadsheet cleanup, and repeated API requests. By centralizing logic in n8n, it reduces context switching, lowers error rates, and ensures consistent results across teams.

Typical outcomes include faster lead handoffs, automated notifications, accurate data synchronization, and better visibility via execution logs and optional Slack/Email alerts.

How It Works

The workflow uses standard n8n building blocks like Webhook or Schedule triggers, HTTP Request for API calls, and control nodes (IF, Merge, Set) to validate inputs, branch on conditions, and format outputs. Retries and timeouts improve resilience, while credentials keep secrets safe.

Third‑Party Integrations

• HTTP Request
• Webhook

Import and Use in n8n

1. Open n8n and create a new workflow or collection.
2. Choose Import from File or Paste JSON.
3. Paste the JSON below, then click Import.
4. Show n8n JSON

   **Title:**  
   Automating eCommerce Support: How n8n Classifies and Routes Contact Form Submissions Using AI
   
   **Meta Description:**  
   Discover how to streamline customer support for your eCommerce business using an n8n workflow that automatically classifies contact form submissions with AI, routes them to the correct department, and logs inquiries in Google Sheets.
   
   **Keywords:**  
   n8n workflow, eCommerce automation, AI text classification, OpenAI GPT-4o, Google Sheets automation, contact form CRM, customer support automation, webhook integration, contact form routing, LangChain
   
   ---
   
   ## Automating Customer Support in eCommerce with an n8n Workflow
   
   In the world of eCommerce, handling customer queries efficiently is critical to maintaining satisfaction and reducing overhead costs. Whether it's product inquiries, order issues, or quote requests, routing these messages to the right department quickly can make all the difference.
   
   To address this challenge, an intelligent automation workflow built in n8n provides a no-code/low-code solution using AI-powered classification. This article walks you through how the “Contact Form Text Classifier for eCommerce” workflow works and leverages tools like OpenAI’s GPT, LangChain, webhooks, and Google Sheets to deliver smart support faster than ever.
   
   ---
   
   ### What This Workflow Does
   
   This n8n automation is designed to simplify the handling of incoming customer messages submitted via contact forms — particularly for eCommerce environments. Here's what it achieves:
   
   - Captures contact form submissions via a webhook.
   - Analyzes and classifies the message content using AI (OpenAI GPT via LangChain).
   - Routes the submission to the relevant department via email.
   - Logs each entry into a categorized Google Sheets database.
   
   Let’s break it down by component.
   
   ---
   
   ### Step-by-Step Breakdown of the Workflow
   
   1. **Form Trigger – Capturing Submissions**  
      The process begins with a webhook-enabled form (created via n8n or integrated externally like Contact Form 7 on WordPress). The form collects three required fields: Name, Email, and Message.
   
   2. **AI-Based Text Classification with OpenAI**  
      Once a submission is received, the message content is passed to a LangChain-powered AI node using OpenAI’s GPT-4o-mini model. The prompt asks the AI to classify the message into one of five categories:
      - Request Quote
      - Product info
      - General problem
      - Order
      - Other
   
   3. **Department Routing Logic**  
      Depending on the AI-determined classification, the workflow branches off:
      - If it’s a quote request — route to the Quote Department.
      - If product information is needed — route to the Product Department.
      - If it’s a general issue — route to the General Department.
      - If it concerns an order — route to the Order Department.
      - If the message doesn’t fit any category — send it to the fallback “Other” department.
   
   4. **Email Notification**  
      Each categorized message is then emailed to the respective department using configured SMTP credentials. The contacts’ name, email, message, and any additional metadata are included in the email body.
   
   5. **Data Logging with Google Sheets**  
      Simultaneously, every categorized message is logged into a central Google Sheets document. Each sheet entry includes:
      - Date
      - Name
      - Email
      - Message content
      - Category
      - Email recipient
   
      Each department may have its own dedicated database tab or shared spreadsheet view, enabling reporting and analytics.
   
   ---
   
   ### Benefits of the Workflow
   
   - 🌐 **Omni-Channel Integration:** Accepts data from any online form or site via webhook.
   - 🧠 **AI-Driven Decision Making:** Leverages GPT’s advanced language modeling to smartly categorize text.
   - 📩 **Instant Routing:** Ensures timely responses by notifying the right team instantly.
   - 📊 **Transparent Documentation:** Logs all interactions in Google Sheets for audit, analysis, and reporting.
   - 🔧 **Customizable & Scalable:** You can extend it with departments, modify labels, or plug into CRM platforms like HubSpot or Airtable.
   
   ---
   
   ### Potential Use Cases
   
   - Customer support desk automation
   - B2B supplier communication management
   - Lead qualification and routing
   - Smart ticket triaging without CRM software
   - WordPress form classification using Contact Form 7 and n8n
   
   ---
   
   ### Technologies & Third-Party APIs Used
   
   This workflow integrates the following external services and APIs:
   
   1. **OpenAI API**  
      - Model: GPT-4o-mini  
      - Purpose: Classify and extract message intent
   
   2. **LangChain (n8n Langchain Node)**  
      - Bridges n8n with OpenAI for structured AI reasoning.
   
   3. **Google Sheets API**  
      - For appending categorized submissions into spreadsheet databases.
   
   4. **SMTP Email API**  
      - Custom SMTP configuration (e.g., info@n3witalia.com) to send message alerts to departments.
   
   5. **n8n Webhook (Form Trigger)**  
      - Handles form submissions directly or from integrations like WordPress.
   
   ---
   
   ### Final Thoughts
   
   This n8n workflow showcases the power of combining AI with automation to create smart, scalable contact routing systems. It’s especially ideal for small-to-medium eCommerce businesses that want to improve customer experience without investing in a full-fledged CRM or complicated ticketing system.
   
   With tools like GPT-4o, LangChain, and Google Sheets working together, customer messages never get lost, and people always hear back from the right team—fast.
   
   By adopting this automated approach, businesses can ensure accurate triage, quicker response times, and better customer service with minimal manual effort. In an age where every customer counts, automation like this isn’t just helpful—it’s essential.
   
   ---
   
   Let automation power your inbox. Ready to make your contact forms smarter? Spin up this workflow in n8n and watch it do the heavy lifting for you.

5. Set credentials for each API node (keys, OAuth) in Credentials.
6. Run a test via Execute Workflow. Inspect Run Data, then adjust parameters.
7. Enable the workflow to run on schedule, webhook, or triggers as configured.

Tips: keep secrets in credentials, add retries and timeouts on HTTP nodes, implement error notifications, and paginate large API fetches.

Validation: use IF/Code nodes to sanitize inputs and guard against empty payloads.

Why Automate This with AI Agents

AI‑assisted automations offload repetitive, error‑prone tasks to a predictable workflow. Instead of manual copy‑paste and ad‑hoc scripts, your team gets a governed pipeline with versioned state, auditability, and observable runs.

n8n’s node graph makes data flow transparent while AI‑powered enrichment (classification, extraction, summarization) boosts throughput and consistency. Teams reclaim time, reduce operational costs, and standardize best practices without sacrificing flexibility.

Compared to one‑off integrations, an AI agent is easier to extend: swap APIs, add filters, or bolt on notifications without rewriting everything. You get reliability, control, and a faster path from idea to production.

Best Practices

• Credentials: restrict scopes and rotate tokens regularly.
• Resilience: configure retries, timeouts, and backoff for API nodes.
• Data Quality: validate inputs; normalize fields early to reduce downstream branching.
• Performance: batch records and paginate for large datasets.
• Observability: add failure alerts (Email/Slack) and persistent logs for auditing.
• Security: avoid sensitive data in logs; use environment variables and n8n credentials.

FAQs

Can I swap integrations later? Yes. Replace or add nodes and re‑map fields without rebuilding the whole flow.

How do I monitor failures? Use Execution logs and add notifications on the Error Trigger path.

Does it scale? Use queues, batching, and sub‑workflows to split responsibilities and control load.

Is my data safe? Keep secrets in Credentials, restrict token scopes, and review access logs.