This article provides a complete, practical walkthrough of the Http Googlesheets Sync Webhook n8n agent. It connects HTTP Request, Webhook across approximately 1 node(s). Expect a Intermediate setup in 15-45 minutes. One‑time purchase: €29.

What This Agent Does

This agent orchestrates a reliable automation between HTTP Request, Webhook, handling triggers, data enrichment, and delivery with guardrails for errors and rate limits.

It streamlines multi‑step processes that would otherwise require manual exports, spreadsheet cleanup, and repeated API requests. By centralizing logic in n8n, it reduces context switching, lowers error rates, and ensures consistent results across teams.

Typical outcomes include faster lead handoffs, automated notifications, accurate data synchronization, and better visibility via execution logs and optional Slack/Email alerts.

How It Works

The workflow uses standard n8n building blocks like Webhook or Schedule triggers, HTTP Request for API calls, and control nodes (IF, Merge, Set) to validate inputs, branch on conditions, and format outputs. Retries and timeouts improve resilience, while credentials keep secrets safe.

Third‑Party Integrations

• HTTP Request
• Webhook

Import and Use in n8n

1. Open n8n and create a new workflow or collection.
2. Choose Import from File or Paste JSON.
3. Paste the JSON below, then click Import.
4. Show n8n JSON

   Title:
   Automating Call Logging from Dialpad to Syncro Using n8n
   
   Meta Description:
   Discover how to automate logging inbound calls from Dialpad into Syncro's ticketing system using n8n. This no-code integration streamlines tech support workflows and ensures every call is tracked.
   
   Keywords:
   n8n workflow, Dialpad integration, Syncro MSP, automation, call logging, Google Sheets, IT ticketing automation, webhook automation, no-code tools, IT helpdesk automation
   
   Article:
   
   Streamlining Tech Support: Automate Dialpad Call Logging into Syncro MSP with n8n
   
   Modern IT and support teams rely heavily on tools like Dialpad for telephony and Syncro MSP to manage customer interactions and service tickets. Manually documenting every inbound call can be tedious and error-prone. Fortunately, no-code workflow tools like n8n make automation both accessible and powerful.
   
   This article walks you through a comprehensive n8n workflow that automatically logs inbound Dialpad calls into Syncro MSP by creating or updating support tickets. It even logs call-ticket associations in Google Sheets for easy tracking and auditing.
   
   The Problem: Manual Ticket Creation Post-Call
   
   Picture this: A technician receives multiple client calls daily via Dialpad. Each should be documented in Syncro to maintain a support trail. Manually copying caller details and opening tickets wastes precious time and risks missing important interactions — especially when the same client calls multiple times for the same issue.
   
   The Solution: Automation via n8n
   
   This n8n workflow solves the problem by automating the following sequence:
   
   1. Detecting Inbound Dialpad Calls via Webhook
   2. Searching for a Matching Contact or Customer in Syncro
   3. Checking for Existing Open Tickets
   4. Creating or Updating a Ticket in Syncro
   5. Logging the Call-Ticket Pair to Google Sheets
   
   Here’s how the workflow unfolds:
   
   Step 1: Receiving an Inbound Call Event
   
   The beginning of the workflow uses a webhook node that listens for inbound POST requests from Dialpad, representing a new incoming call. The IF node filters to process only inbound calls, ignoring outbound dials.
   
   Step 2: Looking Up Contact or Customer in Syncro
   
   The contact's phone number is formatted and used to query Syncro’s search API using the HTTP Request node (GetCustomer). The results return potential matches indexed under “contacts” or “customers,” separated using two custom JavaScript function nodes.
   
   Step 3: Decision Logic: Contact, Customer, or Unknown?
   
   Using IF nodes, the workflow checks whether there’s precisely one match found among the contacts or customers:
   
   - If an exact contact is found:
     - It checks for any existing open tickets.
     - If one open ticket already exists, it updates the ticket with a hidden comment including call details.
     - If no ticket exists, a new one is created linked to the contact.
   
   - If only a customer exists and no contact:
     - A ticket is created attached directly to the customer organization.
   
   - If no matches are found:
     - The flow stops and logs a NoOp (no operation).
   
   Step 4: Updating or Creating the Ticket
   
   When required, the workflow either updates an open Syncro ticket or creates a new one via the appropriate Syncro API:
   
   - POST to /tickets/:id/comment for updates
   - POST to /tickets for new tickets
   
   The ticket includes a subject line capturing the caller name and phone number, and the status is marked as "In Progress." User ID and customer/contact IDs are inserted dynamically from prior nodes.
   
   Step 5: Log Every Call-Ticket Pair to Google Sheets
   
   To maintain a separate record outside of Syncro, the call ID (from Dialpad) and the corresponding Syncro ticket ID are appended to a Google Sheet using Google Sheets nodes. This allows team members to trace calls and troubleshoot workflow issues or review automation history independently.
   
   Why This Workflow Matters
   
   This n8n automation demonstrates a robust, real-world solution for helpdesk operations, offering key benefits:
   
   - ⏱️ Time Saved: Eliminates manual ticket creation and note-taking.
   - ✅ 100% Accuracy: Ensures no call goes undocumented.
   - 🔁 Reusability: The logic is modular and extensible for SMS, voicemail, or other channels.
   - 📊 Audit Trail: Google Sheets provides an extra layer of transparency.
   
   Apps and APIs Used
   
   This workflow integrates the following third-party services:
   
   1. Dialpad – Source of webhook data representing inbound call events.
   2. Syncro MSP – Primary system for customer management and ticketing (used via REST API).
   3. Google Sheets – Stores a simple log of call-to-ticket mappings for traceability.
   4. n8n – The orchestration tool that ties it all together with custom branching logic and API connectivity.
   
   Conclusion
   
   This Dialpad-to-Syncro automation workflow exemplifies how n8n can be used to glue together SaaS tools and streamline business processes — without writing a single backend service. For IT service providers looking to keep support pipelines lean and accurate, automated call ticketing is a practical and impactful upgrade.
   
   Whether you're maintaining a small MSP or running a large support desk, this workflow will help ensure that no client call falls through the cracks.
   
   Looking to try this for your organization? All it takes is a webhook, a few API credentials, and the workflow logic crafted in n8n — the Swiss army knife of no-code automation.
   
   —
   
   Third-Party APIs Used:
   
   - Dialpad Webhook (Inbound Call Data)
   - Syncro MSP API (Search, Ticket Management, Comments)
   - Google Sheets API (Append to Spreadsheet Data)

5. Set credentials for each API node (keys, OAuth) in Credentials.
6. Run a test via Execute Workflow. Inspect Run Data, then adjust parameters.
7. Enable the workflow to run on schedule, webhook, or triggers as configured.

Tips: keep secrets in credentials, add retries and timeouts on HTTP nodes, implement error notifications, and paginate large API fetches.

Validation: use IF/Code nodes to sanitize inputs and guard against empty payloads.

Why Automate This with AI Agents

AI‑assisted automations offload repetitive, error‑prone tasks to a predictable workflow. Instead of manual copy‑paste and ad‑hoc scripts, your team gets a governed pipeline with versioned state, auditability, and observable runs.

n8n’s node graph makes data flow transparent while AI‑powered enrichment (classification, extraction, summarization) boosts throughput and consistency. Teams reclaim time, reduce operational costs, and standardize best practices without sacrificing flexibility.

Compared to one‑off integrations, an AI agent is easier to extend: swap APIs, add filters, or bolt on notifications without rewriting everything. You get reliability, control, and a faster path from idea to production.

Best Practices

• Credentials: restrict scopes and rotate tokens regularly.
• Resilience: configure retries, timeouts, and backoff for API nodes.
• Data Quality: validate inputs; normalize fields early to reduce downstream branching.
• Performance: batch records and paginate for large datasets.
• Observability: add failure alerts (Email/Slack) and persistent logs for auditing.
• Security: avoid sensitive data in logs; use environment variables and n8n credentials.

FAQs

Can I swap integrations later? Yes. Replace or add nodes and re‑map fields without rebuilding the whole flow.

How do I monitor failures? Use Execution logs and add notifications on the Error Trigger path.

Does it scale? Use queues, batching, and sub‑workflows to split responsibilities and control load.

Is my data safe? Keep secrets in Credentials, restrict token scopes, and review access logs.