This article provides a complete, practical walkthrough of the Manual Zulip Automation Scheduled n8n agent. It connects HTTP Request, Webhook across approximately 1 node(s). Expect a Intermediate setup in 15-45 minutes. One‑time purchase: €29.

What This Agent Does

This agent orchestrates a reliable automation between HTTP Request, Webhook, handling triggers, data enrichment, and delivery with guardrails for errors and rate limits.

It streamlines multi‑step processes that would otherwise require manual exports, spreadsheet cleanup, and repeated API requests. By centralizing logic in n8n, it reduces context switching, lowers error rates, and ensures consistent results across teams.

Typical outcomes include faster lead handoffs, automated notifications, accurate data synchronization, and better visibility via execution logs and optional Slack/Email alerts.

How It Works

The workflow uses standard n8n building blocks like Webhook or Schedule triggers, HTTP Request for API calls, and control nodes (IF, Merge, Set) to validate inputs, branch on conditions, and format outputs. Retries and timeouts improve resilience, while credentials keep secrets safe.

Third‑Party Integrations

• HTTP Request
• Webhook

Import and Use in n8n

1. Open n8n and create a new workflow or collection.
2. Choose Import from File or Paste JSON.
3. Paste the JSON below, then click Import.
4. Show n8n JSON

   Title:  
   Automating Daily Support Ticket Summaries Using n8n, Zammad, and Zulip
   
   Meta Description:  
   Leverage n8n’s powerful automation capabilities to generate and share daily summaries of Zammad support ticket statuses directly to a Zulip stream—streamlining your customer support team's stand-ups.
   
   Keywords:  
   n8n workflow, Zammad tickets, Zulip integration, ticket automation, support standup automation, customer support summary, open tickets report, Zammad and Zulip integration, workflow automation, cron job ticket reporting
   
   Third-Party APIs Used:
   
   - Zammad API (for retrieving support ticket data)
   - Zulip API (for sending formatted ticket summaries to a team-based stream)
   
   📘 Article:
   
   Automating Daily Support Ticket Summaries Using n8n, Zammad, and Zulip
   
   Customer support teams thrive on structure, visibility, and efficiency. Staying ahead of growing ticket volumes and keeping the team informed requires precise coordination. One of the most effective ways to maintain alignment is through daily summaries that provide a snapshot of ticket statuses and load. Manually assembling this data, however, can be time-consuming and error-prone.
   
   Enter n8n—an open-source workflow automation platform—as the bridge that connects your helpdesk system (Zammad) and team communication platform (Zulip). In this article, we’ll explore an automated n8n workflow that retrieves tickets from Zammad, filters them by status, and sends a structured summary to a Zulip stream every weekday morning before the team's daily stand-up.
   
   What the Workflow Does
   
   This automated process consists of five key nodes within n8n:
   
   1. Manual and Scheduled Triggering  
      The workflow can be run either manually (for testing or ad-hoc updates) or automatically on a set schedule. A Manual Trigger node allows for executing workflows on demand, while the Cron node is configured to trigger the process at 8:30 AM on weekdays (Monday to Friday). This ensures the summary is ready before support team stand-ups.
   
   2. Fetching Support Tickets with Zammad API  
      The “List Tickets” node connects to Zammad’s API using token authentication. It pulls all current support tickets by setting the “returnAll” parameter to true. This gives the automation full visibility into the ticket database for further processing.
   
   3. Filtering Tickets Based on Support Status  
      After fetching the tickets, the data flows into a Function node titled “Ticket Filtering.” This custom JavaScript block categorizes tickets based on their state_id:
      - State ID 1: New Tickets
      - State ID 2: Open Tickets
      - State ID 3: Pending Reminder
      - State ID 7: Pending Close
   
      The function iterates through all retrieved tickets, incrementing counters for each relevant category. The output is a JSON object summarizing total counts per status.
   
   4. Sending Daily Summary to Zulip  
      The final node, “Notify for Standup,” uses the Zulip API to send a structured message into a specific Zulip stream named "customer support" under the topic “tickets.” The message includes the count of tickets for each category in a Markdown bulleted list format, making it brief yet insightful.
   
      Sample message format:
      ```
      :ticket: Support Tickets Summary:
      * Open: 14  
      * New: 6  
      * Pending Close: 4  
      * Pending Reminder: 3
      ```
   
   This summary provides the support team with a clear understanding of their workload and the state of the support pipeline—empowering them to prioritize more effectively and stay on top of deadlines.
   
   Benefits of the Workflow:
   
   - ⏱ Time-Saving: Reduces the need to manually inspect ticket dashboards before every standup.
   - 📝 Consistent Reporting: Delivers summaries in a uniform format every day, reducing ambiguity.
   - 📣 Instant Alerts: Messages post directly within Zulip, where the team is already collaborating.
   - 🤖 Fully Automated: Runs unattended on a daily schedule, ensuring no one forgets to prepare for the stand-up.
   
   Integration Details:
   
   - Zammad API is used for securely fetching support ticket data.
   - Zulip API posts messages using a bot that’s authenticated via token.
   - n8n handles the orchestration, using input from the Cron or Manual Trigger to start the process.
   - JavaScript is employed in the Function Node to perform status categorization.
   
   Real-Life Use Case for Support Teams
   
   This n8n workflow is ideal for SMBs and enterprise customer service teams who rely on Zammad for ticket management and use Zulip as their core collaboration tool. Whether a developer needs to catch up on overnight ticket activity or a support lead is preparing the daily dashboard, this automated summary provides instant context.
   
   Advanced Considerations
   
   This workflow can easily be extended or enhanced, such as:
   - Filtering by assigned agent or priority.
   - Including direct links to the top 5 oldest tickets.
   - Tracking trends over time by logging counts to a Google Sheet or database.
   
   Conclusion
   
   In today’s remote and fast-paced environments, automation fuels productivity. By connecting Zammad and Zulip through n8n, teams reduce manual toil and improve communication efficiency. This seamless workflow not only saves time but ensures everyone walks into their daily stand-up with a shared understanding of the current support landscape. That’s modern-day teamwork—powered by automation.
   
   Ready to implement? Head over to n8n and build your own version based on this blueprint. ♻️
   
   

5. Set credentials for each API node (keys, OAuth) in Credentials.
6. Run a test via Execute Workflow. Inspect Run Data, then adjust parameters.
7. Enable the workflow to run on schedule, webhook, or triggers as configured.

Tips: keep secrets in credentials, add retries and timeouts on HTTP nodes, implement error notifications, and paginate large API fetches.

Validation: use IF/Code nodes to sanitize inputs and guard against empty payloads.

Why Automate This with AI Agents

AI‑assisted automations offload repetitive, error‑prone tasks to a predictable workflow. Instead of manual copy‑paste and ad‑hoc scripts, your team gets a governed pipeline with versioned state, auditability, and observable runs.

n8n’s node graph makes data flow transparent while AI‑powered enrichment (classification, extraction, summarization) boosts throughput and consistency. Teams reclaim time, reduce operational costs, and standardize best practices without sacrificing flexibility.

Compared to one‑off integrations, an AI agent is easier to extend: swap APIs, add filters, or bolt on notifications without rewriting everything. You get reliability, control, and a faster path from idea to production.

Best Practices

• Credentials: restrict scopes and rotate tokens regularly.
• Resilience: configure retries, timeouts, and backoff for API nodes.
• Data Quality: validate inputs; normalize fields early to reduce downstream branching.
• Performance: batch records and paginate for large datasets.
• Observability: add failure alerts (Email/Slack) and persistent logs for auditing.
• Security: avoid sensitive data in logs; use environment variables and n8n credentials.

FAQs

Can I swap integrations later? Yes. Replace or add nodes and re‑map fields without rebuilding the whole flow.

How do I monitor failures? Use Execution logs and add notifications on the Error Trigger path.

Does it scale? Use queues, batching, and sub‑workflows to split responsibilities and control load.

Is my data safe? Keep secrets in Credentials, restrict token scopes, and review access logs.